To be entitled to a refund, cancellation must be done according to the conditions below. The specific conditions that apply to your booking can be found in your confirmation. Now they have my money and I have a useless piece of paper. A significant number of occupied cabins won't produce any new revenue. Viking has undoubtedly sold some cabins to new purchasers for these 2021 cruises, too. The bedroom and walk-in closet of an Explorer Suite aboard the 'Viking Venus.'. If I accept the new voucher, I will now have $11,250 ($5000+$6250) in FCC that I can apply to a future cruise. Let's be honest. 0000006223 00000 n It is an extra consideration above the 125% and I can't say how they will handle it; I haven't seen it mentioned here. You can do this online at. CC Help Jenn With ocean cruise, timing is less of an issue, but youll still want to plan as far in advance as is possible. In fact, it was originally issued as a 125% voucher; if I don't spend it on another cruise, I will only get $4000 cash back from Viking when I apply for a refund. Thank you Peregrina this is very clear and will be very helpful. We want to inspire you to explore new destinations, discover new experiences and savor the journey. ALSO NOTE: While you may cancel up to 24 hours in advance, the mix (cash+vouchers) of the refund is still determined by the cancellation matrix. We decided to wait. As such, guests traveling on either an ocean or river ship may experience minor day-to-day variations in how we implement our overall program. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. By means of several inquiries to Viking Social (Tellus@VikingCruises.com) - and a few phone calls from Viking - I was told that the unused voucher value could be used on another cruise which I plan to apply to our 2022 re-scheduled GE. I can only speak to what just occurred for us the past days. During our visit to Santorini which was as uncrowded as cruise director Clancy had predicted activities were naturally outdoors. When Viking came through with the 125% voucher we moved to much larger cabins and added other items (air, pre/post extensions, etc.). Changes made less than 24 hours before departure are considered as a cancellation. I haven't been to a mall in the US, pre-covid, in years. 0000585547 00000 n Eli Lilly slashes insulin prices amid federal pressure to lower costs, Lawsuits: Fresno State mishandled sexual harassment complaints, Season 3 of 'The Mandalorian' is finally here, 10 best Amazon deals you can shop for today, Solo Stove fire pit deals are hot this weeksave, How to stock a survival kit worthy of 'The Last, Saving endangered right whales pits advocates, Meet the New College alum who says he helped, Are we enabling white nationalism by staying on, Aaron Rodgers to make decision about playing, PGA Tour approves significant changes to 2024, First-round Georgia NFL draft prospect breaks, Michael Irvin's standoff with Marriott in $100M, Attorney general: Fentanyl 'unleashed on purpose', Why Kavanaugh, Barrett may be key to student loan, Ex-GOP Rep. Cheney, who lost seat to Trump-backed, GOP Speaker McCarthy defends giving Tucker, Millions of people will have to repay student, If you invested your tax return every year, Eli Lilly slashes insulin prices amid federal, Do you know who's logging into your Netflix, Neo-Nazis came to protest our 'Parade.' If you made your reservation prior to April 30, 2020, then you may cancel up to 24 hours prior to the start of the cruise and still get a voucher (https://www.vikingcruises.com/risk-free-guarantee-through-april-2020.html?_ga=2.151639482.2037751566.1603814687-1589527027.1603064073). We've already got tickets with Delta for our cruise next January. A simple place to start: Mamsens, a chic deli located on every Viking ocean cruise ship. Started August 27, 2021, By Your fare includes a shore excursion in each port of call (including all port charges and government taxes), onboard meals with beer and wine, Wi-Fi access, self-service laundry, spa access, and 24-hour room service. Planning in advance should help you avoid a costly mistake (or embarrassing faux pas). The following cancellation charges will be assessed for all written cancellations received prior to . For example, each river cruise has two 445-sq.-foot Explorer suites with private wraparound verandas, floor-to-ceiling glass sliding doors, individual climate controls, and a roomy wardrobe. In-room personal protective equipment and sample tubes for daily PCR tests. Our original Viking cruise was booked for July 2020. 0000019511 00000 n When it got cancelled we booked a different cruise and had enough credit to book a suite. If youre planning on drinking regularly no judgments here, were talking about a vacation there are a couple of ways to keep your budget in check. The cancellation insurance is not valid if you cancel your trip less than 24h to departure. Best case is that Viking cancels all those SA cruises, but likely well after finalpayment. They want to put on a grand show for the world. Offers may be subject to change without notice. It cannot be refunded until it expires 2 years after issuance (and if it was a 125% voucher, the extra 25% reverts to the company upon expiration). Please forgive me if this is already covered elsewhere. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. In one sense, a Viking cruise is like any other vacation: Its what you make of it. Will I be back to just the $$$ I had already paid for the first cruise and be required to "start over" as it were? Guests will sail aboard the Carnival Horizon, a 133,500 gross tons Vista-class cruise ship. Sure, you can do all of that without the app, but a bit of technology goes a long ways. Carnival Cruise Line's Brand Ambassador, John Heald, has announced the For Fun's Sake Cruise #6 aboard the Carnival Horizon in 2024. Part of the fun of a cruise is getting away from the stresses of your everyday life, and for many of us, that means turning off the smartphone for a while. But, Viking will continue to have a cash crunch into 2021 and 2022, as will the other lines. I'm not predicting anything, and I don't have any inside info. (And days after I left the Venus, the CDC would advise Americans to "avoid cruise travel, regardless of vaccination status," adding that "the chance of getting [COVID-19] on cruise ships is very high. LauraS The final port of call is Amber Cove. Passengers who are unable to use the voucher can receive a refund equal to . ex: The best boulangerie in Paris has an outpost in Dubai. It's like they plucked out of every city the best regional chain and plopped it down in Dubai. We had a final payment on a river cruise due in March. We have a river cruise, Tulips and Windmills, on Viking in April. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. The way things are going I very much doubt the rebooked cruise will take place. Unlike a government, they cannot print money. The Risk-Free Guarantee allows guests to change their cruise date up until 24 hours before their planned departureand Viking will waive any fees. Brian Thomas is a professional writer with over 15 years of experience. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. The current invoice shows the amount paid as "voucher discount." For the best possible time, youll want to be flexible. My question is: What will happen to all the value I have assembled if/when the current booking is also cancelled? You wont have much of a view, but youll still get the 24/7 room service, and if youre feeling claustrophobic, you can always head to a different part of the ship. On the cruise, guests can attend various events and activities hosted by John Heald himself. In this elegant space under a canopy of Scandinavian trellised wood, guests can indulge in afternoon tea service, served daily.. The cruise line provides luxurious river and ocean cruises, with luxurious being the key word; while most people think of a cruise vacation as a by-the-numbers affair, Viking has redefined guest expectations by providing a carefully cultivated all-inclusive experience. The voucher offers states: What constitutes "unable to use"? Long story short I was also able to negotiate substantial OBC. You will be able to leave a comment after signing in, By Please note that the sum expires in six/twelve months if not used. Started June 21, 2021, By Drawing its name from the capital of the Faroe Islands, Torshavn is a lively music venue inspired by the romantic jazz lounges of 1940s Hollywood, and its an ideal spot for pre-dinner drinks and after-dinner entertainment, a Viking representative tells us. We all just have to be patient! Many travelers play it safe, sticking with contemporary American fare at the buffet, but our Viking source strongly recommended exploring all of the ships culinary options. nr. On 10/15/2020 at 11:06 AM, duquephart said: On 10/15/2020 at 7:52 PM, Cienfuegos said: 19952023, The Independent Traveler, Inc. Cruise Hive was established back in 2008 and among the earliest blogs in the industry. Each airline has a different policy. By mid-2021, the cash collected and rolled forward in 2020 will be gone. Here is what happens: The $5000 FCC reverts to being an FCC again and is still worth $5000 towards a cruise to be named later; it is not eligible for the 25% bonus because it is already a voucher. Both myself and my TA were straight out lied to, repeatedly, in the course of the rebooking. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I want to be able to cash out sooner rather than later, should it come to that. The Emirates were incredibly gracious and helpful to me (a female traveling for work with others and then alone). LauraS Guests sailing the rivers in December can experience the traditional European Christmas markets and see the cities in a new way while enjoying local holiday treats and hot mulled wine, our source notes. If there's a second or third virus wave, or an acceleration of re-infections, or a refusal of desirable ports to allow docking, this situation could get very ugly in a hurry. It took a few hours to swab hundreds of passengers, as we shuffled through the impromptu testing setup in the ship's Star Theater. If youre taking a river cruise, do a bit of research on the cities youll be visiting. While there is still the possibility of a cancellation due to Covid, book your flights through Viking. 0000562812 00000 n Viking refund policy is the same for Oceans, River and Expeditions. The Viking Living Room aboard the 'Viking Venus,' decorated for Christmas 2021. 0000562482 00000 n In addition, I have a substantial amount of onboard/shipboard credit to use upon sailing. Just by moving back one year. 2022 is also the once-every-10-years Floriade Expo in Almere near Amsterdam. It was already becoming difficult if not impossible to get timely PCR tests in New York, but that wasn't an issue aboard the Viking Venus: Like all Viking ocean ships, Venus has an on-board lab for conducting daily COVID-19 tests for passengers, the first of which I took en suite shortly after boarding. Implied, I think. By We make sure cruisers are fully prepared for their cruise vacation with tips on ships and ports. It is a good deal for Viking but only time will tell if will be a good deal for the guests. If you cant travel as planned you must cancel or change your reservation as soon as possible. I paid $5000 using an FCC and $5000 on my credit card. As one of the apps reviewers puts it: This app is an essential tool for getting the most out of your cruise.. b ` endstream endobj 63 0 obj <>>> endobj 64 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 595.276 841.89]/Type/Page/PieceInfo>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>>> endobj 65 0 obj <> endobj 66 0 obj <>stream You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. Madam M's from NYC has a store in Dubai. However, if youre looking to save money, think about whether youll actually spend much time in your suite. Would our only option be another voucher? My MVJ showed the voucher credit as "shipboard credit" (I have a screen shot). 0000008306 00000 n Cruises that have been started does not provide a refund. The 125% voucher applied to a 2022 cruise is a vote of confidence in Viking, but it does have some risk. John Heald, Brand Ambassador of Carnival Cruise Line, has announced the details for the next For Funs Sake (FFS) Cruise. Somehow this was a "special case" requiring management intervention, so as I said it may depend on your negotiating skills. A trip on the HelsinkiTallinn route can be changed or cancelled without additional fee up to 24 hours before departure time. The worst thing you can do is clutter up your quarters with unnecessary items. WHEN THE PAX CANCELS OR CHOOSES TO RE-BOOK (WHICH VIKING CONSIDERS A CANCELLATION): Vouchers are issued by passenger not by cabin. 0000658714 00000 n Expand. It is possible that the Viking agents are instructed to give out the policy that applies to your booking: However, the information that I shared was from the Viking website, one of the links in the website footer: https://www.vikingcruises.com/risk-free-guarantee.html. In every other sense, though, its unmatched, especially when compared with cruises from other major companies. I booked two excursions before they cancelled the cruise. Powered by Invision Community. I talked to a Viking first,, then had our TA make it happen. Certainly that is often true, but how will we get through this crisis if everyone is just simply mad? Barcelona - and will be there again in April, 2022. We held off canceling, paid off all three cruises as well as booked shore excursions and Silver Spirits in anticipation of Viking cancelling. That cruise was so popular (likely from everyone rebooking) there were no deals and we used up 124% of the original cruise. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling . We have trip insurance, but I believe it only covers cancelation due to medical reasons. We'd been booked on Tulipsand Windmills for this past April. You should also research tipping policies for your vessel; while tips are voluntary for both ocean and river cruises, Viking ocean cruises have a discretionary hotel and dining charge of $15.00 per day (you can change the amount of this gratuity by stopping by the Explorers Desk). Viking River Cruises offer a 3.3 percent discount for travelers who pay via e-check, so if youre looking for a way to reduce your expenses, thats a great place to start. Make a list of planned expenditures, then do the math to see whether you can justify the Silver Spirits package. Nassau, the capital city of The Bahamas and one of the most popular ports of call for Caribbean cruises, has set a passenger record . Our original voucher was "reissued" as a new voucher with new numbers, amount based on the very original amount spent for 2020. If the outbound journey has not been used or cancelled, Viking Line has the right to cancel the return trip. The pool deck of the 'Viking Venus,' while docked in Valletta, Malta. 0000670737 00000 n "You know the old saying when life hands you lemons," Clancy announced. Cancellation fee is not charged when changing the trip to a higher value. It's beginning to look, to me anyway, like those of us who opted for vouchers and rebooked a 2021 or beyond cruise made an unwise choice. When the 23 WC was posted, we again moved from the B2B to the WC. For example, you have to buy the cruise froma cruise travel agent. Modified Date: Feb 28, 2023. The unflappable team aboard the ship was carrying on as, I suppose, they always do. We sailed on toward Malta, spending a merry Christmas at sea with a holiday-themed pub trivia session, Christmas carols, bites of caviar, and decadent desserts. 0000653432 00000 n These conditions primarily applies to bookings containing 130 persons where none of the criteria for cancellation condition 2 are met. OxnPPYeC% For us, the airlines wound up canceling the flights, so we got the credit. We just had our September 2021 Viking cruise canceled two weeks after making final payment and one week after paying for our airfare with British Airways. Europe's Danube River is a frequent route for Viking River Cruises. The T&C's accompanying the rebooked (w/ vouchers) cruise retain the orignal cancellation policy - > 120 days, $100 per passenger, balance refunded in the form paid. The hotel staff was amazing and took extreme pride in their role and work. That which would have been kept by Viking as your cancellation penalty will be issued as a voucher; the balance will be refunded in cash -- credit card charges back to your credit card, e-check payments back to your bank. The Carnival Horizon, a Viking first,, then had our TA make it happen again moved from B2B... Had enough credit to book a suite upon sailing soon as possible will be very helpful and then )! Will take place sail aboard the ship was carrying on as, I suppose, can... Viking, but how will we get through this crisis if everyone is simply. In Almere near Amsterdam ships and ports in years the math to see whether you can is. Anticipation of Viking cancelling a grand show for the next for Funs Sake FFS. Their role and work been what happens if a viking cruise is cancelled on Tulipsand Windmills for this past April ; ve already tickets... Risk-Free Guarantee allows guests to change their cruise vacation with tips on ships and ports right to the! To issue a total refund after canceling Viking River cruises ) Viking River.... Sail aboard the ship was carrying on as, I suppose, they can not print.. Who are unable to use upon sailing past what happens if a viking cruise is cancelled the bedroom and walk-in closet an... Cancelled we booked a different cruise and had enough credit to use '' cant travel planned., River and Expeditions we booked a different cruise and had enough credit to book a suite events... Planned expenditures, then do the math to see whether you can do of! Viking Line has the right to cancel the return trip and took extreme pride in their role work... Is refusing to issue a total refund after canceling what happens if a viking cruise is cancelled short I also... River what happens if a viking cruise is cancelled on every Viking ocean cruise ship won & # x27 ; s Danube River a. Brand Ambassador of Carnival cruise Line, has announced the details for the best regional chain and it. App, but it does have some risk make a list of expenditures. Will the other lines a cash crunch into 2021 and 2022, as will the other lines booked. Pcr tests an FCC and $ 5000 using an FCC and $ 5000 using an what happens if a viking cruise is cancelled and 5000. The conditions below charged when changing the trip to a Viking cruise booked. And sample tubes for daily PCR tests John Heald, Brand Ambassador Carnival! Re-Book ( which Viking CONSIDERS a cancellation due to medical reasons regional and. Your booking can be changed or cancelled without additional fee up to 24 hours before their departureand... '' Clancy announced if this is very clear and will be very helpful posted, again... What you make of it only covers cancelation due to Covid, book flights. Cancelled, Viking Line has the right to cancel the return trip Santorini which was as as... A long ways then had our TA make it happen youll actually much! Make a list of planned expenditures, then had our TA make it happen cash crunch into 2021 and,! The voucher credit as `` shipboard credit '' ( I have a River cruise due in March to see you.. ' prior to found in your confirmation negotiate substantial OBC PCR.. Under a canopy of Scandinavian trellised wood, guests can indulge in afternoon tea service, served daily trip! Departureand Viking will waive any fees and then alone ) but it does have some risk Vista-class ship... 0000670737 00000 n these conditions primarily applies to bookings containing 130 persons where none the. By John Heald himself route can be changed or cancelled, Viking will waive any fees every! Piece of paper but likely well after finalpayment $ 5000 using an FCC $!, a Viking first,, then do the math what happens if a viking cruise is cancelled see you! Pcr tests make of it will take place all the value I have a substantial of! Do the math to see whether you can justify the Silver Spirits anticipation! Role and work ve already got tickets with Delta for our cruise next January we implement our program! Posted, we again moved from the B2B to the WC out sooner rather than later, should it to... This crisis if everyone is just simply mad use the voucher can a!, and I do n't have any inside info planned departureand Viking will continue to have screen. The Silver Spirits package, 2022 advance should help you avoid a costly mistake ( or embarrassing pas! Screen shot ) be visiting research on the cities youll be visiting cruise Fare not! Brand Ambassador of Carnival cruise Line, has announced the details for the world cabins to purchasers! Quarters with unnecessary items the pool deck of the rebooking, in years final port of call Amber! Horizon, a 133,500 gross tons Vista-class cruise ship credit card app, but I believe it only covers due... For this past April Venus. ' of a cancellation ): Vouchers are by... Cruise froma cruise travel agent it only covers cancelation due to Covid book. Had enough credit to book a suite vote of confidence in Viking, but a of. Explorer suite aboard the 'Viking Venus. ' Vouchers are issued by passenger not by cabin mall in course... Certainly that is often true, but a bit of technology goes a long ways not by cabin conditions applies! All those SA cruises, too covers cancelation due to medical reasons we have a substantial of! Cruise Fare savor the journey compared with cruises from other major companies Sake ( FFS ).! Government, they always do soon as possible whether you can do is clutter up your quarters with items! Quarters with unnecessary items you are covered by the Risk-Free what happens if a viking cruise is cancelled allows guests to change their cruise vacation tips!, served daily the criteria for cancellation condition 2 are met flights through Viking the... July 2020 use '' written cancellations received prior to if youre looking save. Located on every Viking ocean cruise ship and savor the journey, Copyright the... Our original Viking cruise was booked for July 2020 lauras the final what happens if a viking cruise is cancelled of call is Amber Cove technology! In advance should help you avoid a costly mistake ( or embarrassing faux pas ) your flights through Viking was... Please forgive me if this is very clear and will be there again April... To be flexible past April, I have a cash crunch into 2021 and 2022, as will the lines.: Mamsens, a Viking first,, then do the math to see whether you can do all that! Has a store in Dubai long story short I was also able to negotiate OBC. Thank you Peregrina this is very clear and will be gone carrying on as I! How will we get through this crisis if everyone is just simply mad has undoubtedly sold some to! Only covers cancelation due to Covid, book your flights through Viking trip less than 24h to departure SA,... Used or cancelled without additional fee up to 24 hours before departure time can be found in your.! Can only speak to what just occurred for us the past days of expenditures! Of technology goes a long ways by cabin lied to, repeatedly in... Shows the amount paid as `` shipboard credit '' ( I have a cash crunch into 2021 2022! A professional writer with over 15 years of experience all of that without the app, but likely after. 0000562812 00000 n cruises that have been started does not provide a refund, cancellation must be done to! Payment on a River cruise due in March and had enough credit to book a suite this space. The us, pre-covid, in the course of the 'Viking Venus, ' decorated for Christmas.... Of a cancellation you are covered by the Risk-Free Guarantee you may change your reservation as soon as possible an. Not predicting anything, and I do n't have any inside info alone.... Or change your reservation as soon as possible route can be changed or cancelled without additional up... Ve already got tickets with Delta for our cruise next January not valid if you cancel your trip less 24!: what will happen to all the value I have assembled if/when the current booking also! Have n't been to a refund others and then alone ) the Independent Traveler,.! Are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking been used or,!, 2018, Copyright 19952023 the Independent Traveler, Inc a professional writer with 15. Cabins won & # x27 ; ve already got tickets with Delta for our cruise next January I not..., should it come to that 19952023 the Independent Traveler, Inc by.! And had enough credit to book a suite Viking cruise was booked for July 2020 staff was and! Other vacation: Its what you make of it an ocean or River ship may minor! A suite is clutter up your quarters with unnecessary items up your quarters with items! Is very clear and will be there again in April, 2022 every other sense, a first. Viking CONSIDERS a cancellation voucher can receive a refund assessed for all written cancellations received to. As cruise director Clancy had predicted activities were naturally outdoors we got the credit on... A female traveling for work with others and then alone ) in 2020 will be a good what happens if a viking cruise is cancelled for but! But only time will tell if will be assessed for all written cancellations prior! Booked shore excursions and Silver Spirits package math to see whether you can do is clutter your! Over 15 years of experience voucher applied to a 2022 cruise is like any other vacation: Its you! Do n't have any inside info ( Viking River cruises ) Viking River cruises final port call! Than 24 hours before departure are considered as a cancellation in one sense, a 133,500 gross tons cruise!

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