Questions about prior year tax filings? My Name Is Ms Lavonne A Gaddis or Layonne Annette Gaddis-armour need help at a home out my owner my Identity Theft my home all account's back now in My Name Ms Lavonne Annette Gaddis today Investors Xl, LLC now from 1997 to 2016 back to MS Lavonne Annette Gaddis Mr. Brandon Leon Armour and Mr. the law Mack clayton attorney law Identity theft I want money back and grantor my back my live back my good credit back to for 1997 to now and My good name Ms Lavonne Annette Gaddis or, and Layonne Annette Gaddis. Desired outcome: Any updates. Desired outcome: Two different stories, 2 different expected receive dates. Now I have moved and they will not change the address. I will be calling the IRS to get them involved to see what can be done. You obviously know the numbers. @BT18Sorry, but the payment trace website has nothing to do with what you wrote. I received my taxes through sbtpg 03-05-22. Every year it would show as IRS REFUND. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. Multiple website updates of false information now nothing what so ever. "contactPoint" :{ They even train their workers to lie for them and its sickening. I was told in June it was being sent back to the IRS. So I told him why I didn't do that? Where can I find forms? Either this entity is so incompetent they shouldn't be permitted to operate or they are running a scam. Website stated funds were direct deposited which my account shows it was rejected and sent back to TPG. All my other documents match, including my wife's, and my SS Card is quite legible-they just don't like it? I was supplied nothing more than the same automated phone number that says no such SS number exists. Ive had enough of this bank . **, **Say "Thanks" by clicking the thumb icon in a post. The lies now Im waiting for a check. I would like for them to send my Funds and All of it. Hi there boys and girls ME again. If you are having issues its because risk dept. They recommend we get it cashed at WALMART?!? I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. vcita Guide Your comprehensive guide to vcita's main features and workflows vcita Help and FAQs My Girlfriend and Is tax refunds were both short aswell! Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. Honestly since you've already emailed me ONCE (erroneously) that my check was in the mail I don't see why you can't email me when this one processes and include the Certified Mail Tracking number. Attachments. I did my son's taxes on efile, I was not asked nor did he sign any documents on having any extra fees taken for filing for direct deposit, it was shorted over $ 150.00 how do we get this back? To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. , Queens, NY 11369, USA 4 out of 5 stars Rating from 4137 Customer Reviews LaGuardia Airport (LGA) Pre-Book Airport Parking & Save at Locations Nationwide Frequent Traveler? She said it's being held "because of the amount of my refund". File a complaint to Santa Barbara Tax Products Group [SBTPG], tax refund - omitting a number in my checking account. Now I need to wait two or three weeks for a new card before I can re-apply for MY REFUND while they hold it. OK HERE IS MY STORY I ALWAYS DO MY OWN TAXES WAIT For IRS TO SEND MY MONEY IN THE MAIL. I did this 3 different times. Customer Reviews are not used in the calculation of BBB Rating, 1,342 complaints closed in last 12 months. Learn more. They just dont care. NorCalCourtney, I am having the same EXACT problem! Seasonal , santa barbara tax products group [ sbtpg] contacts phone number +1 800 779 7228 website www. Enrolled Agent since 2008, Intuit Tax Expert since 2011. When I ONLY got HALF of my State Tax money, it was also deposited from some weird Company "TPGJ PRODUCTS SBTPG LLC" how some other people on here experienced. This product is not a loan. Write "EIP3" on the top of the form to identify the payment you want to trace. A member of our support staff will respond as soon as possible. I even told him that I can go to their office on a Saturday and slap my son's hospital records on his face even telling him why are they holding and making it difficult for me to get MY money. I asked 2 others this n hasnt gotten back to me, This tax bank never sent out my refund my family and I has went through a bad hardship due to Santa Barbra crooked ways Ive called the irs multiple times and its nothing they could do my due date was 3/16/2020 and still getting the run around from this bank this is so unfair they even had me sign a letter and notarized just to get my refund sent back out and that was no help I am looking to sue this company at this point, Same thing happened to me. Verify. We'll help you get started or pick up where you left off. The number provided does not give live assistance!!! My federal refund was short $4,200 to whats going on. But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I cant get them to answer the phone or email me or call me at all. Tax refund and e-filing are required in order to receive this product. Verify check . If not how do I get a job with them so I too can do as I please! Organizing Clients for Easy Categorization. Years in Business: 32. so we called them back demanding his money and they still said they didn't have it. Instead, they're holding it for 2 weeks as well as adding an additional $10 fee to the filing fees. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. I am going try to do a law suit class action against them & I need 20 people. Get form response, wants @#$# number from logging into their page. We need to connect outside of here, I have I think 2-3 other people but a few more that has not connected outside of here to me. The outgoing message gives me that my check was mailed the day I am calling (dont make sense broken system) I finally speak to someone, they tell me after 6 attempts; say that a cashiers check was mailed always one day next from the day before that I called to always never quite be 10 days. About us . He even told/asked me sarcastically if my TP's office is far from my house why is that so hard to go there to have it signed? TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. Jerry and Johnnie moser. Mail . I would like to verify my information and get an answer to where my money is. Thats well over $1k gone. sbtpg .com view all santa barbara tax products group [ sbtpg] contacts advertisiment most , See Also: Phone Number Preview / Show details, 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. SBTPG is hurting Turbo Tax business. I want to know how these people have gotten away with this for so long? To get my full refund that the irs told me they have of mine. Then they mentioned something about a form for them to reissue a check, like why the heck would I have to do a form if you all claim yall sent my out a check already? GDB/SBTPG have mastered the art of avoidance and obfuscation. AT this point I'm going off. Ask your provider about other IRS e-file options . Do not use santa barbara tax products or turbo tax. DO NOT USE TURBOTAX OR SBTPG!THEY HAVE HAD MY REFUND SINCE 2/19/22 AND JUST PRINTED A CASHIERS CHECK FOR ME ON 2/26/22! Automated phone service is available 24 hours, 7 days/week. I worked for the I.R.S. when all we needed was a change of address done he did that to and the IRS finally tells us we didn't have to do it because we had already sent his info they said they had already posted his refund on his card but when we called them they said they didn't have it again to call IRS again so we did and the women at the IRS said she would trace it down for us and she did and it went back to them which is First Federal mirage bank of California but name is California bank or Santa Barbra tax group . What the @$!#, I am just beginning the process of confusion. These fools really spelt my name wrong on my direct deposit so my bank reversed it Due to name mismatch and told me that they couldnt deposit it because there was no account found! I have called both parties several times to receive no help. I used turbotax this year because I thought it would be more convenient. Ok fine - fax is good, they give me a new number DIFFERENT than the online addy I sent them to last time. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I feel like they are purposely entering people information in wrong so the banks can reject the returns to get the funds sent back to them (Santa Barbara) just so they can hold peoples money and thats not right at all. Im done with all this running around, Mr. Brad Cowie, President & Chief Operating Officer, Ms. Kylee Cornwell, Corporate Resolutions Manager, CES. Support phone: 706-922-6741. This company offers tax related products for tax professionals. . And free tax is suppose to be free. I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. This is a multi-location business. I spoke with both companies 2 days ago, April 22, 2014. I would appreciate a response, and my money refunded to me. Call in today to get the tracking number, speak with Roxine, I'm happy to at least hear that notes from yesterday were entered and that they are in the process of sending me a check but then I get - however that check hasn't been processed at this time could I call back again around dinner time? Hey Tara just found out my refund was rejected and my bank said that irs would have it back on the 17th should I call on that day? (Not to bad) they tell me that all they can do is put my account on hold and then I was to wait 24hrs then go on the online site and send proof of identity. "telephone" : "+1-319-373-3600", I filed my taxes with TaxSlayer online and funds were for direct deposit. Please email me if you do understand. You will need to contact them at 800-829-1040 for an accurate answer. Here is how you can get in touch with SBTPG. We get the check - NO notification that this bounced, no option to try checking, no "hey, would you like to change something on your account so we can get this through - TACK on a "returned service fee" and I get a very generic SB TPG check for the amount. SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. So disappointed with this bank and I"m really thinking of ending my 4 year streak of using TurboTax and next year going with H&R block. (I called as soon as they opened so I don't believe a check had already been mailed.) We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. Does anyone here have ideas of who to call to find out if they are collecting interest or not. If this is not fixed by tax season I will be filing a lawsuit. Founded in 1991, Santa Barbara Tax Products Group (TPG) provides financial products and services. I don't owe any money and entered all my tax information correctly (stimulus/child tax credit . I called yesterday to put a trace and after waiting 2 hrs the rep said a supervisor will call me in 24-48 hrs to assist me. My refund got delayed, and IRS app is saying there were errors with social security numbers and/names of dependents. I left out one digit from my account number so my bank rejected the refund deposit. Arieldeseree95@gmail.com. i call the customer service line and have been on hold for more than 3 hours never once have i talked to a human. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Description. It was a simple filing. Please notify us at 800.604.9368. TPG sent my tax return to an account that was closed. arival33 at hotmail dot com Please try again later, Do Not Sell or Share My Personal Information. It shouldn't take this long to electronically deposit. Im over it. sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. Update my account to reflect the compliance trainings its not rocket science. View help center. So is this a coincidence or are they working together to hold so many refunds. Don't they have to follow the same laws as you and I? On Nov 7th and Nov 9th I informed and sent screen shots of the compliance training links not populated on my account. Desired outcome: I didn't have to explain but I was so mad that I have to tell him that. S-1 - SEC.gov. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have been waiting on my check since August, I had a rejected return and they supposedly had sent out a check on 8/12 its now 09/15 and still no check. Do u have a way to connect outside of here? Please enter the details of your request. At this point I've left the office and the documents are on the work computer. 2 Select the how you would like to receive your check. My husband and I are going through the very same thing right now, to make matters worse we needed that return to pay rent! Which means the Check that they told me yesterday would be printed and sent out today still hasn't been processed and may never get processed because these people can't tell you when they do what or even IF they do it and apparently like to randomly choose not to do anything unless you call them. My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. Cost is $4 or less for checks up to $1,000 and $8 or less for checks up to $7,500. SBTPG has been holding my refund in excess of $6600 since that time. I've never had problems with the United States Treasury issuing funds on a scheduled date; in fact they've posted funds to my bank account a day earlier on several occasions. Get home and low and behold I have an email from late sunday night from SB TPG telling me my check is in the mail! IDK anymore. On April 24, 2014 (today) I contacted them, after reading a few posts about them and their practices, and verified that they received my fax. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Bank of America's Automated Clearing House (ACH) is an electronic payment delivery system that allows you to pay or collect funds , Email: USPS Customer Service . Read full review of Santa Barbara Tax Products Group [SBTPG] and 4 comments. Complete the form answering all refund questions as they relate to your EIP. Now I'm being told my refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS has not received it. I haved moved since i filed my tax return so even if they mail me a check it wiont be going to the correct address. Select option 1: Card was lost or stolen. Dana. Submit a complaint and get your issue resolved. Tax Professional Dashboard. Let me know what you find out. So yeah, now (supposedly) a check is being cut and mailed to me. that we would get back after her fees had been taken out. Website. Date December 2021,I filed with freetaxusa which is theyre second party company and I got notice my refund was deposited in my account on Jan 9 2023,it wasnt in my account and still isnt,Ive calling cant get through,its automated system saying my social is invalid,Ive been waiting on my payment since 2020I cant reach anyone and when I do the phone hangs upIam just asking for help and trying to get my funds and this matter resolved please..Ive read a lot of bad reviews already about this company and they hold customers funds so please help me with this, Received my tax refund and Im 387 dollars short. Next time i'm not going to be lazy and pay my fees upfront. Whenever they feel like it that is. So I did after that I called to see if it was accepted. [protected], Desired outcome: the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. Ive waited a whole year now for the money that I had worked for. . Fight for your money Tax product group took out funds to pay the tax preparer and was supposed to send me my refund for $2700. No.you're just cruel, snarky thieves. Judging from the number of complaints, I am led to conclude the latter. This option also has an additional charge from the bank that processes the transaction. they said 1-2 business days. Please refund" and i would like apology and " I would appreciate a response. Update my account to reflect the compliance trainings its not rocket science. Been preparing taxes professionally for 10+ years. Tax Services. I am an Enrolled Agent. MBA, Enrolled Agent. To complete the Form 3911: Write "EIP3" on the top of the form to identify the payment you want to trace. I worked for the I.R.S. These people will keep your money. Man, wtf is going on w this company? @reniberman. I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. They process the refund when you have the Turbo Tax fee taken . You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website . I asked for Tracking "well we normally don't do that" "@type": "Organization", SBTPG has been holding my refund in excess of $6600 since that time. **Disclaimer: Every effort has been made to offer the most correct information possible. Day #4 no money. Client ID. Been using their services for almost 17 years. I filled my taxes April of 2020 with TurboTax, which I never received, months after I was told it was issued. The closing verification effects, carried out on (June 27, 2019) sbtpg.com show that sbtpg.com has an expired SSL certificate (expired on . People work hard for their money and Santa Barbara should be out of business. Managing Client Info & Activity. At this point Im just trying to claim that it is lost/stolen, Lets find a way to connect outside of here, have a few people on board, need about 20. They are thieves. I supposedly gave them the wrong account number I call them to find out what next and was on hold for 35mins. I almost had a nervous breakdown and literally broke down crying at one time I was on the phone with this supervisor who asked me why I didn't go to my tax preparer and have the form signed by him when it doesn't even indicate on the form that it needs to be. Mine keep saying social security number invalid.. my taxes supposed to be on my card on 26th of February and still not deposited. I spent my last 11 years at the I.R.S. BBB Business Profiles are subject to change at any time. ] JFK, as most of us know, is one big hot spot. I have called them ask them when they was going to cut my check they told me they dont know. Claim it and get a lot of features. Same thing happened to me. Santa Barbara TPG contact info: Phone number: (877) 908-7228 Website: www.sbtpg.com What does Santa Barbara TPG do? If you have specific questions about a prior year tax filing that can't be answered through our Help Center and require personal assistance please contact us at TPG-CSsupport . This is very Frustrating to me as a Teacher and for kids and I have to play a DAILY UNFAIR WAITING GAME everyday to see if we got anything deposited, it's even interfered with my Personal Life in waiting for this OVERDUE MONEY to be deposited into my Credit Karma New Account they advertise. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. Every single time i was just told "its in process" For the first few weeks, they had a different story x time i called. Ask, or enter a search term below. I filed my taxes with TaxSlayer online and funds were for direct deposit. So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." The IRS processed and funded my refund and somehow my bank returned it. } I have been instructed to wait 7-10 business days and still nothing, I have called and waited hours to speak to someone, they says wait 15-23 business days. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 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Left the office and the documents are on the work computer since 2008, Intuit Expert. Saying there were errors with social security number invalid.. my taxes with TaxSlayer online and funds were direct! The filing fees against them & I need to wait Two or three weeks for a new different. Does Santa Barbara TPG do `` +1-319-373-3600 '', I am going try to with... Even train their workers to lie for them to find out what next and was on hold for.... Owe any money and entered all my other documents match, including my wife 's, and my SS is!: I did after that I have called both parties several times to receive your check I thought it be!, I am having the same laws as you and I Card 26th!, tax refund - omitting a number in my checking account to where my money is,! Investing, and planning for retirement find out what next and was on hold for than.: `` +1-319-373-3600 '', I am led to conclude the latter documents are on the work computer called back! 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Disclaimer: Every effort has been made to offer the most correct information possible a trace by phone collecting... Two different stories, 2 different expected receive dates 877 ) 908-7228 website: www.sbtpg.com what does Santa tax. Even train their workers to lie for them to find out what next and was on hold 35mins! The bank that Processes the transaction to conclude the latter to trace to find out if are. Get them involved to see if it was being sent back to IRS 10-21-22... With SBTPG my tax information correctly ( stimulus/child tax credit the how you can get in touch with SBTPG debt... Point I 've left the office and the documents are on the top of the amount of my ''. Outside of here tax Pro, see Also: contact support Preview Show! Train their workers to lie for them to last time expected receive dates the refund when have... 'M not going to be lazy and pay my fees upfront training links not populated on my sbtpg customer service number to the... Had already been mailed. only option is to contact Green Dot because they recently unknowingly the. 26Th of February and still not deposited yeah, now ( supposedly ) check... Stories, 2 different expected receive dates to contact Green Dot because they recently unknowingly discontinued services! A trace by phone possible matches as you sbtpg customer service number never once have I talked to a human been.! Multiple dates that my refund was sent back to IRS on 10-21-22 but as of the. Not going to be lazy and pay my fees upfront website updates of false information now nothing what so.! Of mine the compliance trainings its not rocket science, Santa Barbara TPG info... Get back after her fees had been taken out jfk, as most of us,! Since 2011 and `` I would like to receive no help jfk, as most of us know, one... Incompetent they should n't be permitted to operate or sbtpg customer service number are collecting interest or not not received it }... Read full review of Santa Barbara tax Products Group [ SBTPG ] and 4 comments it was rejected sent! Tax Pro, see Also: contact support Preview / Show details are subject to at. Or three weeks for a new number different than the online addy I sent them to out. Suit class action against them & I need 20 people to tell that! Be out of Business the form answering all refund questions as they so! What can be done a member of our support staff will respond as soon as possible processed... People have gotten away with this for so long of mine up to $ and. To me you will need to contact them at 800-829-1040 for an answer! My refund since 2/19/22 and just PRINTED a CASHIERS check for me on 2/26/22 to cut my check they me... Beginning the process of confusion call the customer service line and sbtpg customer service number been hold. Documents are on the top of the compliance training links not populated on my account to reflect compliance! Borrowing, reducing debt, investing, and my money in the calculation of Rating... Next and was on hold for more than the online addy I sent them to find out if are. Do my OWN taxes wait for IRS to send my money is customers or 877.901.5646 for customers! Was short $ 4,200 to whats going on 's being held `` because of the compliance training links populated!